NPS Solovair

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.


We have extended our returns period for the festive season! Any gift bought between 1st November and 24 December 2020 can be returned up until 31st January 2021.

How do I return?

What items are returnable? 

What items are non-refundable? 

 The following items cannot be returned:

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date by emailing us on [email protected] 

Can the items be exchanged?

Yes, you can exchange your order for the same product in a different size, once we receive your return we will process the exchange order for you. If you would like to change style you will need to select the refund option and place a new order on our website. 

What are the refund options?

The following refund options are supported:

How do I ship back the items?

You can choose to send your return using a courier of your choice, alternatively for footwear returns you can opt to ship using a returns label. If you choose to use our returns label, the cost of the return shipment will be deducted from the final refund amount or you will be sent an invoice before your exchange order is processed.


UK - Free of charge

Europe - From €15

North America - $29

Japan - JPY 3400 

Australia - $44

Rest of World - £27.50


The exact cost will be made available during the returns process.


For further instructions on how to ship the returned products, please refer to the email received after placing the return request.


How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund/exchange request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, please email us on [email protected]